General Frequently Asked Questions

Our products begin with 100% human grade ingredients. They are made in our cGMP (Good Manufacturing Practices) approved facility where ongoing inspection is performed by auditors and our team. Under the inspection and testing from quality experts at third-party labs, we ensure our supplement treats are free of harmful bacteria, pathogens, and mycotoxins. 

All our products are made and packaged in either USA or Canada!

Our products are free from artificial flavours and only use natural preservatives such as mixed blend of tocopherols (Vitamin E) and sorbic acid. 

Natural Flavouring is dehydrated fish or meat in powder form with natural preservatives and a pinch of salt for taste.

All our products are made from recyclable plastics and with minimal packaging. We recommend you do a quick rinse with water before placing them in your municipal blue bin.

Risking the health and safety of animals goes against all of our values. PETPAL began with the intention of creating clean, nutritious supplement that can be used for all varying lifecycle of our pets. Our products and research does not include animal testing and will always remain cruelty-free. 

With a team of animal nutrition experts, we’ve ensured all of our ingredients are tested and proven to be non-toxic for your pet. However, as each animal have different circumstances just like we do, including sensitive periods such as pregnancy or bleeding disorders, we recommend that you carefully read the label and take caution in following the instructions. We also recommend that you discuss with your vet and see how PETPAL’s supplement treats can be used with your pup’s medications.

We understand animals come in all shapes and sizes. Our supplement treats are formulated for dogs and cats of all ages, breeds, and sizes. We recommend that you follow the instructions on the label and weary of any cautions.

We recommend that you carefully follow the instructions for each product and check our infographic details on the product page. Based on the weight, our products can be categorized to different body profiles that can benefit from our treats.

At PETPAL, our formula doesn’t just focus on the active ingredients. We pay significant premium to create a formula free of corn, grain, soy, or artificial flavouring. We lead with whole meat and veggies with high nutrition profiles.