Petpal Foods offers FREE shipping on all orders over $49 within Canada & US. Any orders below that amount will have a flat rate of $7 shipping charge. We want to ensure all our products are delivered secure and fit to the industry standards. Our packages are rapidly shipped via Canada Post or USPS services by which a tracking # will be provided to you upon confirmation of shipment. Standard shipping may take up to 2-4 business days depending on the geolocation.

Do you Offer Discreet Packaging?

At Petpal Foods, we completely understand your needs for discreet packing. Contact our team to hide containing items in your package as well as the sender. 

Do you Ship to a P.O Box?

Yes, our courier can deliver packages to your PO Box.

REFUND POLICY

Refunds & Exchange of Online Purchases:

Petpal Foods gladly accepts any returns or exchanges of any unused and unopened items that you return within 30 days of the original purchase. Requests for refund or exchange or merchandise must be accompanied by the original receipt that is electronic. All local orders through separate distributors should be discussed at the retail location it was purchased from.

For returns by mail, please ensure all information, including your email address, and the return address is full displayed on the package to identify you. Process time of the returns can take up to 30 days maximum dependent on the courier. We will send a notification via e-mail once your return process has been finished.

Refunds will be made in the form of the original payment and will be credited back to you within 4-7 business days depending on your financial institution. Original shipping and handling costs are non-refundable unless due to an error on Plant of Life’s part.

Exchanges:

Exchanges are available for online purchases with proof of original receipt. Inquiry for exchange should be initiated within 30 days of purchase and merchandise must be unopened and unused. Please follow proper caution and ensure all information is correct when shipping back the merchandise. Handling and shipping fees may apply. All 3rd party distributor exchanges should be discussed on their platform.